Shipping & Returns SKYNEX. GLOBAL DRONES All products sold online via Skynex Global Drones' website are tested for functionality and examined for damages prior to shipping. Contents inside the boxes are examined before being packaged and shipped. Where exceptional circumstances arise, your order will qualify for a full refund and return or partial refund according to the below terms and conditions. A. Full and Partial Refunds A full refund for your order will be issued where your order is not received at the address specified in your online purchase order. You may also receive a full refund if the product you received is materially different from the product you purchased online via Skynex Global Drones. Alternatively, where the product you received is materially different from the product you purchased online via Skynex Global Drones, you may elect to keep the product you received and, where applicable, negotiate to obtain a partial refund from Skynex Global Drones. In the exceptional event that parts, accessories, or components are missing, the missing parts, components, or accessories will be shipped to you. B. Returns Policy In the event that your order qualifies for a full refund, as per the above terms and conditions, you may return your unopened, unused product within 10 days from the time our third party shipping service provider indicates that your order has been delivered to the address specified in your online purchase order. Skynex Global Drones will pay the return shipping costs if the return is a result of our error, for instance, if you received an incorrect or defective product, etc. You should expect to receive your refund within four weeks of handing your package over to the return shipper. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request. As we depend on third party service providers to effect deliveries and returns of products ordered through our website, all time periods herein stated are approximate. If you need to return an item, please contact us at the email address provided on Skynex Global Drones website (skynexdrones@gmail.com) with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return your drone order. C. Shipping and Delivery Time - We can ship to virtually any address in the world. Certain jurisdictions may contain restrictions on the import of certain electronic products, such as drones or drone batteries. You are responsible for knowing and complying with any and all such importing restrictions, regulations, rules, and laws that may apply to such products in your home jurisdiction. Where a we are unable to make a delivery of a product to a certain jurisdiction because of such import restrictions, rules, regulations, or laws, we will notify you of our inability to deliver the product ordered and, where applicable, receive a full refund. The average time to deliver an order is between 3 to 30 days. However, as we rely on third party service providers to deliver orders received through our website, these time frames may vary. As such, we are not responsible for, and disclaim any responsibility for late deliveries of orders, or any consequence that arise from such late order delivery. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options, including destination, that you choose. We make best efforts to keep our customers informed on the status of their orders, and customers may contact us at the email address provided on our website in order to inquire on the status of their order.